A message to all customers,
Please see below information regarding your new supplier, their contact details, what to do now to ensure you receive a final accurate bill and answers to a few frequently asked questions
On 19 September 2021 Ofgem transferred the customers of People’s Energy (Supply) Limited to British Gas as part of the Supplier of Last Resort (“SoLR”) regulated process. Energy supplies have remained secure throughout this process, with British Gas supplying energy to all customers from this date. People’s Energy (Supply) Limited ceased supply of energy from 19 September 2021
Following completion of the Ofgem regulatory process, on 24 September 2021, Jonny Marston, Rob Croxen and Paul Berkovi of Alvarez & Marsal Europe LLP were appointed as Joint Administrators to the Companies
As you have now transferred to your new supplier British Gas, please make a note of their contact details below for any queries you may have.
British Gas is not required to take on any unresolved complaints relating to People's Energy. However, if you believe your complaint is still ongoing, once British Gas contact you, please discuss with them how the issue can be resolved. If your complaint was open with the Ombudsman, they will be in contact with you in due course to discuss next steps.
Please provide meter readings through the online hub in the normal way here
If you have meter readings for the transfer date, being 19 September, please submit these otherwise please can you send the next available meter reading and the date it was taken. This may be today. This will be important to ensure an accurate bill is provided and a smooth transfer to British Gas.
It is important to note that your energy supplies will not be interrupted during the transfer to your new supplier.
If you are in debit to People’s Energy (Supply) Limited in administration, you should wait to hear from British Gas or People’s Energy (Supply) Limited in administration who will talk to you about repayment arrangements.
Further information and support can also be found on the Ofgem website and via its Twitter feed @ofgem . We also attach a link to the Ofgem statement ( People’s Energy customers: Your questions on new supplier British Gas | Ofgem ) that has been issued with regards to the current situation and your new supplier.
Here is a set of frequently asked questions to provide further guidance.