Come and join People’s Energy!

Current Open Roles

Role: Marketing Lead / Growth Hacker

Role: Marketing Lead / Growth Hacker

Location: Flexible. The company is located in Musselburgh, near Edinburgh, but we are open to flexible location arrangements

Salary: TBC, depending on experience

 

About the Company

People’s Energy is a new gas and electricity supply company, based in Musselburgh. We launched on 1 August 2017, and at this point we have 2,500+ customers. We have an ambitious growth target, aiming for 20,000 customers by February 2019, and our overall ambition is even greater: We want to put 1 million people in charge of their own energy.

People’s Energy differs significantly from existing energy suppliers. We want to bring trust back into the energy market and offer a simple and fair solution. We give 75% of the profits back to customers, offer free shares to customers (after three years of trading), promise full transparency and involve customers in key decisions. We will invite a customer and a staff member to sit on the board. The electricity is 100% renewable.

About the Role

 

To date, we have relied exclusively on PR and a very modest social media spend to drive crowdfunding (we raised £500K through this channel) and to acquire customers. This has allowed us to operate with a very low Cost Per Acquisition (c. £10). However, given our ambition stated above, we now need to scale up fast and drive customer acquisition much more aggressively. Our current customers come from the 55-70 years old demographic. We urgently need to expand our reach to 25-55 year olds too and move from our current story of a local couple starting up an energy company, to a story about a national company that is providing a real challenge to the Big Six and putting them on the back foot.

 

To achieve 20,000 customers by February 2019, we need a talented and commercially savvy marketing professional to join us, bringing strong marketing, sales/customer acquisition and possibly comms and PR experience. The relevant candidate is likely to be fairly early in their career but with a real hunger to realise the full impact they can have. They are likely to have gained experience in other, larger companies but perhaps lacked the freedom to innovate and find new ways of engaging with customers.

 

People’s Energy, being a new start-up, brings a real opportunity for an individual who would relish to get stuck in, step up and deliver impressive numbers that would have a significant impact to customers and in the energy market. The company is entrepreneurial in spirit, and we are seeking to innovate in every possible way. The marketing professional would be given significant space to use innovative marketing methods to achieve our growth target with a low CPA.

 

 

The ideal candidate

 

  • A lateral thinker who is equally able to define strategic plans for the marketing and customer acquisition function and drive execution at pace

 

  • Experienced in using different marketing methods, including digital marketing and guerilla marketing methods

 

  • Tenacious, resilient and driven – they don’t give up but will pursue all avenues to get our story out there and drive customer acquisition with unstoppable persistency. They are ambitious and hungry for more

 

  • Passionate and enthusiastic, and ignited by the opportunity to create an ethical and different alternative to the big corporates in the market. Shares our values and desire to act ethically in everything we do

 

  • Demonstrates excellent critical thinking skills, is data and metrics driven and able to process complex data fast, quickly identifying the key areas to focus on. Would work effectively with internal data analyst to use social media in innovative ways to establish successful routes to market

 

  • Innovative in their thinking and able to translate ideas into action at pace, moving fluidly between deep thinking and execution, demonstrating decisiveness and ‘guts’ in the process – they don’t take ‘no’ for an answer!

 

  • At the forefront of digital thinking, not just in marketing but also able to conceptualise a different digital energy space, i.e. customers storing energy within electric cars and selling it back to the grid at peak times

 

  • Strong insights into how customers interact online and across channels, and demonstrates a clear understanding of how to alter behavior

 

  • Commercially focused, working with clear ROI in their mind at all times and driving results at pace in order to find ultra low routes to drive a low CPA with maximum effect within short time scales

 

  • Pragmatic and agile in their marketing approach, recognising that as a start-up there is neither the time nor the budget to go through classic marketing processes systematically and in great depth. Need to be comfortable working with a sense of urgency and a willingness to have a go, adopting a ‘good enough’ attitude

 

  • Emotionally intelligent, works well with others and has good insight into others and interpersonal dynamics

 

  • A strong communicator and demonstrates an ability to articulate our story and communicate a clear, coherent brand, engaging a wider range of audiences. Able to act as the ‘People’s Energy’ voice/the face of the company in order to appeal to a younger audience (while retaining the trust of the older demographic)

 

  • Knows how to influence interested parties, using existing contacts and generating new ones

 

 

Essential requirements

 

  • Educated to degree level in a relevant field

 

  • At least 5 years experience in marketing, growth management or customer acquisition roles

 

  • A desire to make a difference – clear values that align with what People’s Energy is trying to do

 

 

Next steps

 

If you are interested, please send us an e-mail – Karin@peoplesenergy.co.uk or give us a call on 07930 146746 (Karin) or 07867 123450 (David) for more information.

Registrations and Industry Specialist

Role: Registrations and Industry Specialist 

Reporting to: Head of Operations

Salary: Negotiable, depending on experience (DOE)

Hours: 37.5/week

Office location: Stuart House, Station Road, Musselburgh, East Lothian

 

About the Company

People’s Energy is a new gas and electricity supply company, based in Musselburgh. We launched on 1 August 2017, and at this point we have 2,500+ customers. We have an ambitious growth target, aiming for 20,000 customers by February 2019, and our overall ambition is even greater: We want to put 1 million people in charge of their own energy.

People’s Energy differs significantly from existing energy suppliers. We want to bring trust back into the energy market and offer a simple and fair solution. We give 75% of the profits back to customers, offer free shares to customers (after three years of trading), promise full transparency and involve customers in key decisions. We will invite a customer and a staff member to sit on the board. The electricity is 100% renewable.

About the benefits 

  • Ongoing energy industry training and career development:
  • We are very committed to the talent in our organisation and provide development opportunities around the technical components of the role.
  • You will also have access to 1:1 development coaching from one of our Directors.
  • Being a new company, you will have opportunities to learn about and get involved in different areas of the business. This will give you more options in your future career.
  • We are looking at setting up a fuller employee benefits scheme.
  • After successful completion of a probationary period, employers pension contribution of 5%.
  • Holiday entitlement: 25 holidays + 8 public holidays.

About the Role 

The Registration and Industry Specialist is responsible for a range of activities that see our customers from point of registration and through to the successful transfer of their energy supply to The People’s Energy. There’s a lot that goes on behind the scenes when switching energy provider, and we seek to make the customer’s switch as seamless as possible.

This is where you come in – in this role you will learn a wealth of industry knowledge that will complement your existing industry knowledge, which will give our customers a fantastic onboarding experience.

This is the perfect opportunity for an incredibly dedicated and passionate person in the energy supply sector. If you are someone with industry experience and are looking to fast-track your career with an energy provider that truly does care about the customer and their employees, then this role is worth some serious consideration!

 

How to apply 

To apply, please send your cv with a covering e-mail to Karin at karin@peoplesenergy.co.uk. If you want more information about the specific details of the role, please call the office (0131 285 5510) and ask to speak to Ryan.

 

Your Direct Responsibilities 

You core responsibility will be to process accounts through to successful registration and “Live & Billable” account status. Most of what you will do in this role is time dependant, so strict Service Level Agreements will need to be adhered to.

Responsibilities include, but may not be limited to;

  • Cleansing registration data
  • Working through our registration applications and using a series of systems to resolve supply point information conflicts through the verification of customer meter details and address details.
  • Sending industry registration and exception flows
  • Processing a range of industry dataflows to request the transfer of an energy supply.
  • Learning all about the industry and use that knowledge to champion process improvements with People’s Energy
  • Managing and resolving exceptions
  • Processing transfer objections, rejections, cancellations, disputed reads, Erroneous Transfers.
  • Working with external organisations and customers to resolve registration and billing exceptions.
  • Leaving detailed notes on accounts
  • Recording detailed notes on CRM platform to assure an effective handover to other departments or colleagues is achieved.
  • Providing excellent customer service
  • Upholding the core values and beliefs of The People’s Energy

 

About You 

Essential

  • Energy industry knowledge and experience
  • Ability to work in a process driven environment
  • Competent using computers, including using Microsoft Office – Outlook, Word, Excel
  • Ability to solve problems logically and prioritise workload
  • Minimum standard grades of Math and English
  • Desire to have a positive impact and create change in society through an ethical approach

Desirable

  • Data processing knowledge
  • Customer Service experience