Frequently asked Questions

Below is a set of frequently asked questions to provide further guidance. This should be read in conjunction with the frequently asked questions issued by British Gas ( Welcoming People’s Energy customers| British Gas (britishgas.co.uk ).

The affairs, business and property of People’s Energy (Supply) Limited in administration and The People’s Energy Company Limited in administration are being managed by Jonny Marston, Rob Croxen and Paul Berkovi (“the Joint Administrators”) who act without personal liability.

Customer FAQ references

  1. As a customer what do I need to do?
  2. Should I take a meter reading?
  3. What happens if I have a debit balance?
  4. What happens if I have a credit balance?
  5. What will happen to my Direct Debit?
  6. What will happen if I’m already in the process of switching supplier?
  7. What happens if I have already switched supplier?
  8. What happens if I’m moving house?
  9. What tariff will I be on with British Gas?
  10. Who can I contact for additional information?
  11. What do I do if there is something wrong with my gas or power supply?
  12. What do I do if there is a power cut?
  13. Will my gas or power supply be cut-off?
  14. What will happen if I can’t pay my bill or have outstanding amounts?

1. As a customer what do I need to do?

You do not need to do anything at this point other than take your meter readings as at 19 September 2021 (or as close as possible) and submit to People’s Energy (Supply) Limited in administration in the normal way.

Your energy supply has been transferred to British Gas as at 19 September 2021. They will be in contact with you in due course to set up a new account. In the meantime, your energy supply is secured and will not be affected.

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2. Should I take a meter reading?

Yes. Please take your meter readings as at 19 September 2021 (or as close as possible) and submit to People’s Energy (Supply) Limited in administration in the normal way.

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3. What happens if I have a debit balance?

Do not worry, People’s Energy (Supply) Limited in administration will be in contact with you in due course with a final bill which will include all outstanding amounts.

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4. What happens if I have a credit balance?

Do not worry, all overpayments will be transferred to your new energy supplier who will be in contact with you in due course.

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5. What will happen to my Direct Debit?

You do not need to make any amendments or take steps to cancel your direct debits at this point in time. People’s Energy (Supply) Limited in administration will be in contact with you regarding a final bill which will cover the period up to the point of the supplier switch. Any energy used after this point will be billed by your new energy supplier, British Gas.

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6. What will happen if I’m already in the process of switching supplier?

If you are in the process of switching suppliers, it would be expected that all switches will go ahead as expected (which would generally be subject to industry rejections and/or customer action (i.e. cooling off period)). Please contact your new supplier if you have any queries.

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7. What happens if I have already switched supplier?

If you have already switched supplier, you do not need to do anything. People’s Energy (Supply) Limited in administration will be in touch regarding any outstanding amounts owed in the form of a final bill. If your account is paid up to the date of your departure, you will not need to take any further action.

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8. What happens if I’m moving to a new house?

If you are about to move to a new house, then British Gas will now be managing your energy supply. They will be in contact with you in due course and you will need to notify them regarding a change of address. If your move out date was before People’s Energy (Supply) Limited in administration went into administration, assuming you notified People’s Energy (Supply) Limited in administration of your move, they will be contacting you with a final bill in due course.

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9. What tariff will I be on with British Gas?

Please contact your new energy supplier who will be able to explain your new tariff. British Gas can be contacted on their website ( https://www.britishgas.co.uk/contact-us.html ) or by calling 0330 100 0056.

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10. Who can I contact for additional information?

If you need any information regarding your energy supply, you will need to contact your new energy supplier, British Gas. They can be contacted on their website ( https://www.britishgas.co.uk/contact-us.html ) or by calling 0330 100 0056.

If you have a query relating to your outstanding account with People’s Energy (Supply) Limited in administration then don’t worry we will be in touch in due course.

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11. What do I do if there is something wrong with my gas or power supply?

If there is something wrong with your gas or power supply you need to contact your new energy supplier, British Gas. They can be contacted on their website ( https://www.britishgas.co.uk/contact-us.html ) or by calling 0330 100 0056.

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12. What do I do if there is a power cut?

In the event of a power cut you will need to call your new energy supplier, British Gas. They can be contacted on their website ( https://www.britishgas.co.uk/contact-us.html ) or by calling 0330 100 0056.

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13. Will my gas or power supply be cut-off?

No. Your energy supply will not be cut off and has now been transferred to British Gas. Your new supplier will be in touch with you in due course and People’s Energy (Supply) Limited in administration will be in contact regarding a final bill.

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14. What will happen if I can’t pay my bill?

If you have outstanding amounts on your account, you will be contacted in due course by People’s Energy (Supply) Limited in administration with a final bill that will include all outstanding amounts up to the date of switching supplier. At this point you will be able to speak to someone about methods of payment. All energy used after the date of switching will be billed by your new energy supplier, British Gas. Any questions about future billing can be answered by British Gas. They can be contacted on their website ( https://www.britishgas.co.uk/contact-us.html ) or by calling 0330 100 0056.

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