Bills and payments

I've just switched to you - why have I been billed twice?

Don't worry! If you've been billed twice, it's likely that you've received a bill from both us (your new supplier) and your old supplier. 

Energy companies collect bills at different times. Some bill at the end of the month (known as billing "in arrears"), and some in advance, at the beginning of the month. People's Energy collects billing in advance of your monthly usage. If your old supplier collects payment in arrears from the previous month, then you may receive two bills at the same time. One from us, one from them.

It's important to remember that you are not being charged twice. If you didn't know you were getting another bill from your old provider, and are worried about paying, our Member Services Team will be happy to discuss payment options. We're here to help.