Bills and payments

My bill's about to go up. Can I make a one-off payment instead?

If it suits you better, it’s possible to make a one-off payment to balance your account. But, if your account has slipped into debit, or we predict it will soon, it’s best to consider the increase to your monthly payments that we’ve recommended.

Think of it as little and often - increasing your monthly payment means you’re able to spread the cost of the extra energy we’ve predicted you’ll use. So, you pay a bit more each month, rather than having to shell out a chunk upfront now - or at the end of your contract.