Getting started

How long does it take for my supply to switch over?

It only takes 90 seconds for you to switch. We’ll do the rest from there, including contacting your old supplier to let them know you're switching over. Remember, you'll still need to provide them with final meter readings.

Once we begin the switch-over process, it usually takes 21 days for the switch to take place. So sit back and relax.

Occasionally, there may be something that causes a short delay to the switch. For example, in rare cases, your current supplier may object to the switch. But don’t worry - if there's any issue that's holding up your switch, we'll let you know.