Information on your prepay meter, including advice on topping up, troubleshooting and managing your energy throughout the year.
Right now, we're offering tariffs for traditional prepay meters only. We're working hard on getting smart prepay meters and tariffs up and running as quickly as possible, and will be able to welcome smart prepay members soon.Coronavirus advice for prepayment membersWhat is a prepay / pay-as-you-go meter?Can you install prepay meters?Where can I top up?How do I cancel my prepay gas and electricity when I move house?What is emergency credit and how do I get it?What is “Friendly Emergency Credit” and why is it on my meter?Why is my meter showing a debt?I've used my emergency credit. How can I check how much I owe?What are daily standing charges? Do I need to top up in the summer?I've lost my meter box key or cardI'm struggling to payWhy don't I have any electricity?My meter has stopped working and I don't have any energyThere's an error code on my prepay meter, what should I do?