Meters and readings

What is “Friendly Emergency Credit” and why is it on my meter?

Friendly emergency credit is a feature of most prepay electricity meters.

It’s to stop you from getting stuck without electricity at times when the shops aren’t normally open for you to top up – like late at night, or early in the morning.

It's automatically activated when you run out of credit during certain hours. During the summer, it will activate if your credit runs out between 9pm and 9am. In the winter, it will activate if your credit runs out between 8pm and 8am.

Remember, you can only access friendly emergency credit during the hours listed above. If you run out of credit before 8pm in the winter, or 9pm in the summer, then your friendly emergency credit won't activate, and your gas or electricity will stay off until the next time you top up.

Find out more about emergency credit and keeping your power on when your top-up is running low.