Meters and readings

I've used my emergency credit. How can I check how much I owe?

How to check what you owe on your gas meter

  • If your screen is off, press the red button once.
  • When the balance is showing, press the red button again (without holding it down). You should now see the “owed” screen.
  • This screen will show how much you owe the meter for your emergency credit and standing charges. Your gas meter won’t take the daily standing charge from your emergency credit balance, instead it will add it to this screen. 


How to check what you owe on your electricity meter

  • If your emergency credit is in use, Screen A will show your available balance followed by “E”. For example "£4.72E".
  • Screen B will show the minimum top up required before the meter returns to normal, example - £8.00.