Meters and readings

I'm struggling to pay

Sometimes life throws us curveballs. Whether it’s losing a job, coping with illness or managing caring responsibilities, we know things can change unexpectedly. Before we know it, the bills are building up and it can all feel a bit too much.

Energy is a human right. Whatever goes on in life, we know that keeping your energy on is one of your top priorities – and it’s ours too. If you’re finding things tough, we can help.


If you’re struggling to pay, please let us know right away

If you're having trouble paying, the best thing to do is to reach out to us. Our advice team is available to help on 0131 510 3169, Monday to Friday, 9.00am - 8.00pm, and at weekends, 9.00am-5.00pm.

Once we know you’re having trouble paying, we’ll looking into the options available to best support you. 

You can see more details at our Struggling to pay policy.


There's free and independent advice available on managing debt

We always recommend that you get in touch with us as soon as you find yourself struggling. However, you can also get free, confidential help and independent advice on managing debt from a number of national and local organisations. 

All of the services below are free and confidential. Other organisations are available, and we encourage you to find the one that works best for your needs.


Money Advice Service


Citizens Advice Bureau or Citizens Advice Scotland


Scottish Debt Advice Website


National Debt Helpline