If you have a first generation smart meter (known as SMETS1 meters), we won't be able to take your meter readings automatically. Your meter will continue to work, but in “dumb” mode, like a traditional meter that you read off manually.
To make sure your bills are as accurate as possible, please continue to send us your meter readings every month. Find out how to submit your meter readings easily online.
You might have a smart meter with a keypad, or with "A" and "B" buttons. You can find instructions for reading both both below.
For smart electricity meters, your reading will be a number followed by “kWh”.
For smart gas meters, the reading will be a number followed by “m3”.
Press 9 on the keypad. Your smart meter screen will show IMP KWH, followed by 8 numbersw and “kWh” – for example, 0001234.5.
This figure is your latest reading. We only need the first 7 numbers for your meter reading (that includes any zeros at the start) - leave out any numbers after the decimal place.
If you have a two-rate meter, you’ll need to supply a meter reading for your energy usage during daytime/peak hours and nighttime/off-peak hours.
Press 9 on the keypad. VOLUME will appear on the screen, followed by 6 numbers and “m3”. For example, 00123.4.
This is your meter reading. We only need the first 5 number (including any zeros at the start) – leave out the number after the decimal place.
Tap the green A button 3 or 4 times to go through the options. Keep pressing A until the screen shows "Total Act Import”. A reading should appear, followed by “kWh”. This is your meter reading.
If you have a two-rate electricity meter, your meter will have two readings – Rate 1, and Rate 2. You’ll need to write down both. To get your first-rate reading, press the green A button until you see "R1". To get the second-rate reading, press the green A button until you see “R2”. If you go too far, keep pressing the button. It'll loop back around.
If your screen is off, press the red button to wake it up.
Press the button until the screen shows “Credit On”, then press it again until you see “Meter Index”. The number shown will be your meter reading.