Our most-asked questions on how to read your meter, and submitting your meter readings&nbsp; - plus everything you need to know on smart meters and prepay / pay-as-you-go meters.

How to read your meter, submit readings, smart and prepay

Meters and readings

How to read your meter

Submitting your meter readings

Information on your prepay meter, including advice on topping up, troubleshooting and managing your energy throughout the year.
Right now, we're offering tariffs for traditional prepay meters only. We're working hard on getting smart prepay meters and tariffs up and running as quickly as possible, and will be able to welcome smart prepay members soon.