Frequently Asked Questions

You do not need to do anything at this point other than take your meter readings as at 19 September 2021 (or as close as possible) and submit to Peoples Energy (Supply) Limited in administration in the normal way.

Your energy supply has been transferred to British Gas as at 19 September 2021. They will be in contact with you in due course to set up a new account. In the meantime, your energy supply is secured and will not be affected.

Yes. Please take your meter readings as at 19 September 2021 (or as close as possible) and submit to Peoples Energy (Supply) Limited in administration in the normal way.

Do not worry, Peoples Energy (Supply) Limited in administration will be in contact with you in due course with a final bill which will include all outstanding amounts.

Do not worry, all overpayments will be transferred to your new energy supplier who will be in contact with you in due course.

You do not need to make any amendments or take steps to cancel your direct debits at this point in time. Peoples Energy (Supply) Limited in administration will be in contact with you regarding a final bill which will cover the period up to the point of the supplier switch. Any energy used after this point will be billed by your new energy supplier, British Gas.

If you are in the process of switching suppliers, it would be expected that all switches will go ahead as expected (which would generally be subject to industry rejections and/or customer action (i.e. cooling off period)). Please contact your new supplier if you have any queries.

If you have already switched supplier, you do not need to do anything. Peoples Energy (Supply) Limited in administration will be in touch regarding any outstanding amounts owed in the form of a final bill. If your account is paid up to the date of your departure, you will not need to take any further action.

If you are about to move to a new house, then British Gas will now be managing your energy supply. They will be in contact with you in due course and you will need to notify them regarding a change of address. If your move out date was before Peoples Energy (Supply) Limited in administration went into administration, assuming you notified Peoples Energy (Supply) Limited in administration of your move, they will be contacting you with a final bill in due course.

Please contact your new energy supplier who will be able to explain your new tariff. British Gas can be contacted on their website (https://www.britishgas.co.uk/contact-us.html) or by calling 0330 100 0056.

If you need any information regarding your energy supply, you will need to contact your new energy supplier, British Gas. They can be contacted on their website (https://www.britishgas.co.uk/contact-us.html) or by calling 0330 100 0056.

If you have a query relating to your outstanding account with Peoples Energy (Supply) Limited in administration then don't worry we will be in touch in due course.

If there is something wrong with your gas or power supply you need to contact your new energy supplier, British Gas. They can be contacted on their website (https://www.britishgas.co.uk/contact-us.html) or by calling 0330 100 0056.

In the event of a power cut you will need to call your new energy supplier, British Gas. They can be contacted on their website (https://www.britishgas.co.uk/contact-us.html) or by calling 0330 100 0056.

No. Your energy supply will not be cut off and has now been transferred to British Gas. Your new supplier will be in touch with you in due course and Peoples Energy (Supply) Limited in administration will be in contact regarding a final bill.

If you have outstanding amounts on your account, you will be contacted in due course by Peoples Energy (Supply) Limited in administration with a final bill that will include all outstanding amounts up to the date of switching supplier. At this point you will be able to speak to someone about methods of payment. All energy used after the date of switching will be billed by your new energy supplier, British Gas. Any questions about future billing can be answered by British Gas. They can be contacted on their website (https://www.britishgas.co.uk/contact-us.html) or by calling 0330 100 0056.